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How conversational commerce can be use to increase traffic
Erin Barrett
Posted by Erin Barrett on April 11, 2018

Being able to know which of your shoppers engage with you over multiple channels is key to providing the best possible experience to your customers.

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Focus on innovation in cross-channel experiences
Erin Barrett
Posted by Erin Barrett on April 10, 2018

From Facebook to conversational commerce, this week we have explored the topics everyone is talking about in the race to improve customer experience and engage their customers in cross-channel experiences.

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The future of Facebook and what opportunities it creates
Polly Barnfield, OBE
Posted by Polly Barnfield, OBE on April 4, 2018

What does it mean? What actually happened? What will happen next and what opportunities does it create?

Photo: Getty

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How a conversation with shoppers delivered a 1,931% increase in web traffic
Erin Barrett
Posted by Erin Barrett on March 28, 2018
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Why John Lewis’s new MD supports the blurring of online vs offline shopping
Erin Barrett
Posted by Erin Barrett on March 28, 2018

Paula Nickolds, the latest MD at John Lewis and the first woman to ever hold the post, isn’t looking to continue with business as it has been.

 IMAGE CREDIT: DAN KENNEDY

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